Frequently Asked Questions

Yes, of course! It's completely normal to feel unsure about the exact nature of the support you might need. Many people find it difficult to categorise their situation, and that's perfectly fine. Our initial, confidential consultation is designed precisely for this – a discreet and empathetic chat where we can listen to your concerns, understand your unique circumstances, and gently explore together how we can best support you. There's no pressure, just a safe space to talk and find clarity.

We primarily cover Bath and North East Somerset, including areas like Frome, Keynsham, Chew Magna, Wells, Timsbury, and Chilcompton. If you're unsure if we cover your specific location, please don't hesitate to contact us.

No, we do not provide deep cleaning services. Our focus is on compassionate decluttering, organisation, and providing ongoing support to help you reclaim your space. We can, however, recommend trusted cleaning services if needed.

Unfortunately, we do not hold a commercial waste removal licence, but we can help you make arrangements to get waste removed.

The duration of the decluttering process varies greatly depending on the scope of work and your individual pace. We work gently and respectfully with each client, moving at your speed, never rushing or pressuring you. Our goal is sustainable change, not just quick fixes.

Absolutely. Confidentiality and respect are at the core of our services. We understand the sensitive nature of hoarding and ensure complete discretion and a non-judgemental environment.

Yes, for your complete peace of mind and safety, Hoarding Freedom is fully insured and all team members are DBS checked.

Trauma-informed support means we recognise that hoarding often has roots in past experiences or emotional distress. Our approach is built on understanding, empathy, and creating a safe, supportive environment where you feel empowered, rather than judged or re-traumatised by the process.

Yes, we also offer support for digital organisation, helping you manage files, emails, and photos to streamline your online life and reduce digital overwhelm.

We help you make thoughtful decisions about unwanted items. This can include guidance on re-selling items online, arranging donations to local charities, or finding new homes for possessions where appropriate. We focus on responsible and respectful re-homing or disposal.

The best way to get started is to book a confidential initial consultation. You can easily get in touch with us via our contact form or email, and we'll arrange a discreet chat to discuss your needs and how we can best support you.